Frequently Asked Questions
Everything you need to know about enhancing your home drinking water with Aquasure.
How often do I need to replace the filter cartridges in my Aquasure system?
For optimal performance and water quality, we recommend replacing the sediment and carbon filters every 6 to 12 months, while the Reverse Osmosis membrane typically lasts up to 2 years depending on your local water quality.
What is your shipping policy for large whole-house filtration systems?
We offer free standard shipping on all orders over $99 within the contiguous United States. Large systems are securely crated and shipped via freight to ensure they arrive in perfect condition.
Can I install an Aquasure system myself, or do I need a professional plumber?
Our systems are designed for DIY-friendly installation with detailed manuals and video guides provided. However, if you are uncomfortable with basic plumbing tasks, we recommend hiring a licensed professional.
What is your return policy if the system doesn't fit my home setup?
We offer a 30-day money-back guarantee. If the system is unused and in its original packaging, you can return it for a full refund. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do Aquasure products come with a warranty?
Yes, all Aquasure systems come with a standard 1-year manufacturer's warranty. You can also register your product on our website within 60 days of purchase to qualify for an extended warranty period.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm for qualifying purchases.